FAQ - Frequently Asked Questions

1. Can I return a purchased product?

Yes, we accept returns for both defective and non-defective products. If you have received a defective product, contact us at info@dolce-oro.store within 30 days of receiving the order to initiate the return procedure. The item must meet our return conditions to qualify for a refund or replacement.

2. How much does shipping cost?

We offer free shipping throughout Italy on all orders. There are no hidden costs, and all shipping fees are clearly indicated at checkout to ensure maximum transparency.

3. How long does it take you to process orders?

Orders are processed within 1-3 business days, from Monday to Friday. If an order is placed after 17:00 (GMT+1), it will be processed on the next business day. Orders placed over the weekend will be processed the following Monday or on the first available business day in the event of a holiday.

4. Which payment methods do you accept?

We accept payments via Shop Pay, PayPal, Apple Pay, American Express, Google Pay, Maestro, Mastercard, and Visa. These options ensure secure and protected transactions for all our customers.

5. What currency are the prices listed in?

All prices on our website are listed in Euros (€). Transactions will be processed in the same currency to avoid unexpected conversion fees.

6. Company Information

Store Name: Dolce-Oro