FAQ - Frequently Asked Questions

1. Can I return a purchased product?

Yes, we accept returns for both defective and non-defective products. If you have received a defective product, contact us at info@dolce-oro.com within 30 days of receiving the order to start the return process. The item must meet our return conditions to be eligible for a refund or replacement.

2. How much does shipping cost?

We offer free shipping throughout Italy on all orders. There are no hidden costs, and all shipping fees are clearly shown at checkout to ensure full transparency.

3. How long do you take to process orders?

Orders are processed within 1-3 business days, Monday through Friday. If an order is placed after 5:00 PM (GMT+1), it will be processed the next business day. Orders placed on weekends will be processed the following Monday or the next available business day in case of holidays.

4. What are the estimated delivery times?

The estimated delivery time for orders within Italy is between 1 and 7 business days from the shipping date. Deliveries are made Monday through Saturday. Please note that delivery times are approximate and may vary due to external factors such as weather conditions, transport delays, or high demand periods.

5. What payment methods do you accept?

We accept payments via Shop Pay, Apple Pay, American Express, Google Pay, Maestro, Mastercard, and Visa. These options ensure secure and protected transactions for all our customers.

6. In which currency are prices listed?

All prices on our site are listed in Euro (€). Transactions will be processed in the same currency to avoid unexpected conversion fees.

7. Company Information

Store Name: Dolce-Oro