Shipping policy

At Dolce-Oro, our goal is to provide a clear and reliable shipping experience for all our customers. Currently, we ship exclusively within the United States. However, we are working to expand our service to other regions in the future. Any updates regarding the expansion of shipping areas will be communicated on our website.

Shipping Costs

Shipping within the United States is completely free for all orders. There are no additional charges,  

Shipping Process

We collaborate with reliable couriers, including DHL and FedEx, to ensure safe and timely deliveries. All shipments are insured, which means that in case of loss or damage during transport, we will replace the item or refund you after verifying the issue. Additionally, we are environmentally conscious and use eco-friendly packaging materials, reducing environmental impact without compromising the safety of the goods.

Order Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking details, including the courier’s name and tracking number. You can monitor the shipment directly on our website by entering the tracking number in the dedicated order tracking section. If you encounter any issues tracking your order, our customer service team will be ready to assist you.

Missing or Lost Items

If you receive an order and find that an item is missing, please contact our customer service at info@dolce-oro.com as soon as possible. We will promptly investigate the issue and provide a solution, which may include sending a replacement item or issuing a refund.

Contact and Support

For any questions or needs related to shipping, you can contact us at the following:

Store Name: Dolce-Oro